Rebuilt And Used Auto Computer Return Policy

Here at EcmOutlet want to make certain that you are completely satisfied with our rebuild services and used ecm's. If you are not completely satisfied, we offer you the option to exchange your ecm within 14 days after your purchase but you must bring the vehicle and ecm to our shop in Troy, MI. Simply return the product(s) to us and we will repair it again or send you a replacement computer to fit your application.

ECM Order Confirmation
You may receive an order confirmation via e-mail within two hours of placing your order. This confirmation will provide you with your ECM order number and indicate the total value of the merchandise purchased.

ECM Shipping Confirmation
You will receive an e-mail notification or phone response when your replacement ecm ships. You may receive multiple shipping confirmation e-mails if items in your rebuilt ecm order ship at different times. For orders with a delivery inside the United States, the shipping notification will include information on how to track your ECM order.

ECM Order Tracking
For ECM orders with delivery inside the United States, an "order tracking link" and tracking number will be included in your shipping confirmation e-mail so that you may track the status of your order at any time.
Changes to ECM Orders and Personal Information
We will do our best to accommodate changes to orders or personal information. However, we process orders quickly and cannot guarantee that your request will be fulfilled. We apologize in advance for any inconvenience, and we hope that in the majority of cases, our faster processing works to your advantage. We are not responsible for the shipping and handling fees incurred for items that have been mis-ordered. Some orders can be delayed and may not ship for up to two weeks depending on part availability.

Shared E-mail Accounts
The ECM order and shipping confirmation e-mails will contain information about the individual items in your ECM order Payment Options
We accept payment via credit card, check, or money order. We accept Visa, MasterCard, American Express, and Discover cards. Please note that the billing party on your credit card statement will appear as Ecm Outlet.
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.
To pay by check or money order, please follow the instructions found in the shopping cart. Please note that you first must fill out the address information page.

Although we make every attempt to have items in stock, occasionally we may list inventory that our affiliates stock. This means we are selling you a part that someone else stocks and we have them ship the ecm directly to you. Although we specialize in rebuilding rare and hard to find engine computers, ECMs that we do not stock will be shipped by our supplier. If this is the case then the shipment of your ECM may exceed the 5-7 business day shipping time frame. Shipping can be delayed for a variety of reasons. This will depend on whether we stock your ecm, rebuild your ecm or locate another ecm from one of our affiliates. If you need overnight or fast service please find a different company to work with. If you send your ecm in for repair understand that your vehicle will be down for a while. Please Note: If your order includes in-stock and pre-order/ecm items, your order will be held until all items are in stock. You will receive an e-mail notification when your order has shipped. We ship to all 50 US states (including Military APO/FPO addresses and P.O. Boxes*).

Order Processing
The order process begins as soon as your online purchase is completed. Your item will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within 24-48 hours after the order is placed (if placed by 1:00 PM Eastern time). After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding U.S. holidays.

Order Tracking
An "order tracking link" and tracking number will be included in your shipping confirmation email so that you may track the status of your order at any time.

Return Policy
Ecm Outlet guarantees quality work. However, if you are unsatisfied with an ecm that we rebuilt or an ecm you purchased we do not offer refunds unless you bring us the vehicle and ecm together. We must have the opportunity to fix the problem with the ecm installed in the vehicle before we offer an exchange or refund. So if you are out of state please consider this and understand that when you receive your ecm it may not work properly. The only way we offer refunds is if we have the vehicle in our shop and our technicians can troubleshoot the ecm related issue. If you insist on doing this yourself then Its important to have a qualified, certified mechanic install the ecm properly. We do not offer refunds unless we have the vehicle in our shop to verify the malfunction. Exchanges only! If you bring us your vehicle we will charge an additional fee for installation in addition to the ecm repair cost. But this way you are protected if for any reason the ecm doesnt work properly. We prefer you deliver the complete vehicle if possible this way you will not be charged if the ecm doesnt perform as expected. If the vehicle is not running tow it to our shop in Troy, MI and we guarantee to fix the ecm or give you a full money back refund, but we must have the vehicle. If we repair your ecm understand that we charge a $85.00 bench test fee no matter what. Even if your ecm isnt repairable we still charge a $85.00 bench test fee. Not all computers can be repaired so there is never a guarantee. We replace components: crystals, diodes, capacitors, drivers, coils, conductors, transistors and resistors. But we do not replace all of these components. Sometimes no components are replaced only solder reflows. Only what appears to be defective or are tested as bad or faulty will be replaced, and we also replace parts that cannot be tested just to be safe. But when dealing with computers and circuit boards you must understand that there is no guarantee that your ecm will be repaired even after replacing all defective parts. Out of state customers will not be refunded unless the vehicle is brought to our shop and the ecm tested in the vehicle by one of our technicians. This is our preferred way to fix your ecm.

NO REFUNDS ON ECM'S.
Also, an $85.00 bench test fee will be applied to all orders even if the ecm is deeemed not repairable. Please do not send your ecm in for repair unless you understand our return policy. There is no guarantee on electronics repair. Auto computers degrade over time and may require a brand new replacement from your local automotive dealership. We'll do our best to repair your computer but in electronic circuit board repair there are no guarantees.